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Terms Content~Terms & Conditions


Payment Online
We accept Visa, MasterCard and Switch. All transactions will be processed in GBP Sterling. We use DataCash as our Payment Service Provider (PSP) and New Audience Limited to manage our web site. They act as a secure link between us and your bank and obtain payment authorisation for us.

Select the Credit/Debit Card payment option when you complete the order form. You will be transferred to New Audience’s secure payment server to complete your payment details. To process your order, you will need to provide the 3-digit security code on the back of your card and an issue number for Switch and Solo cards.

Payment By Phone
If you prefer, you can order by telephone. Please call 0121 705 8766 Mon to Sat 10am - 5pm or Sun 12pm - 4pm (from outside UK +44 121 705 8766) and a customer service representative will take your order. Once you have placed your order, regardless of whether it is by phone or via the Bratz.co.uk web site, confirmation will be sent to you by e-mail.

UK Shipment
Royal Mail Special Delivery service will be used to make deliveries within the UK at a flat rate cost of £5.00. If you order £150 or more from our online store, postage is free! A signature will be required and goods will only be posted to the registered credit cardholder’s address. Royal Mail aim to deliver by the next working day from the day of dispatch.

Goods ordered via the Bratz.co.uk web site should arrive in 7-14 days.

Overseas Shipment
Where such orders are accepted, deliveries outside the UK are made by Royal Mail International and a signature is required for their receipt. A flat rate cost of £12.00 is charged for Europe and £18.00 for the USA and the Middle East. Please note that customers living outside the European Union may incur local taxes and import duties, which may involve slight delays.

Our Returns Policy
Items purchased on the Bratz.co.uk web site can be returned for a full refund under our refund policy provided that you have first notified us by e-mail at customerservices@bratz.co.uk or telephone on 0121 705 8766 (from outside UK +44 121 705 8766). Please quote your Order Number and call within 14 days of the purchase. The goods must be returned in a re-sellable condition, which is at our discretion, with any swing tickets still attached.

Please note that we cannot refund any cost for postage that you may have paid, unless we have sent you an item incorrectly or the item is deemed to be faulty. In addition to this refund policy, under the UK’s distance selling regulations, you have the right to cancel the purchase contract within 7 days. Returning an item does not affect your statutory rights. For your own protection when returning any items, we suggest that you use Recorded Delivery, as we will not issue refunds for any items that fail to reach us. Your statutory rights are not affected.

Bratz Site Security
The Bratz.co.uk web site is managed by New Audience Limited and is a secure site. We fully recognise the importance of security regarding the credit card information you send us over the Internet. Our web server uses industry standard Secure Socket Layer (SSL) technology to encrypt all of your personal information including debit or credit card numbers, names and addresses. The encryption process converts the characters that you enter into code that is then securely transmitted over the Internet.

Privacy Policy
Your right to privacy and data security is very important to Bratz.co.uk and New Audience Limited. We have created this privacy policy in order to demonstrate our firm commitment of protecting your information. The following discloses our information gathering and dissemination practices for the Bratz.co.uk web site. Privacy refers to information we gather about you, and the use we make of it, in the course of our business.

Any personal information you provide to us on our web site when you shop online or request information (i.e. name, address, e-mail address, telephone number and credit card information) is maintained and processed by New Audience Limited on behalf of Bratz.co.uk in private files on our secure Web server and our internal systems. We will strive to comply with all applicable UK Data Protection and consumer legislation from time to time in place.

Information we share with others: New Audience on behalf of Bratz.co.uk shares information about our customers with some of our affiliated companies and reputable third parties in order to help us provide better service to you, for example, to keep you informed of special offers. We require these third parties to maintain your information in the strictest confidence. In addition, we may also share statistical, demographic and other non-personally identifiable information with third party companies to help manage and optimize our Internet business and communications. You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information we are entitled to do so. If you would like to opt out of our information sharing agreement, please email us at customerservices@bratz.co.uk and we will be happy to remove your details from the list.

Unlawful or Prohibited Use
You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm Bratz.co.uk, or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Copyright
All contents and information on this site including without limitation text, graphic and images, is the property of Bratz.co.uk, or the property of their respective owners and is protected by United Kingdom copyright laws.

Trademarks
All trademarks that appear on this site are the property of their respective owners.

Contacting Us:

Bratz.co.uk
SPC01 Limited
446-450 Kingstanding Road
Birmingham
B44 9SA
Company Number : 0621 9279
VAT Number : 903 0297 55~~~412~566~~